We’re committed to providing a high-quality, smooth-running experience for everyone in our community.

To help us do that, we have a simple cancellation policy in place. This ensures fairness, protects everyone’s time, and allows us to manage bookings effectively—especially during peak times when demand is high.

Late Cancellations

Our booking system will automatically mark you as attended if you cancel less than 2 hours before your scheduled session.

Unfortunately, this means that the session will be counted as used, and cannot be refunded or rescheduled—except in exceptional circumstances (such as emergencies or unavoidable situations).

Why?

Because:

• Someone else could have taken that spot.

• It helps keep our schedule fair and efficient for all.

Early Morning Sessions If you’ve booked into a 6am or 7am session, we kindly ask that you cancel by 8pm the night before at the latest.

This is to ensure that:

• Members on the waitlist have enough time to prepare and plan their morning.

• We avoid no-shows and make the most of our limited early morning spaces.

It’s a small action that makes a big difference to the experience of others in our community.

We know that life happens, and we’ll always approach things with compassion and understanding when something genuinely unexpected comes up.

But outside of that, sticking to this policy helps keep things running smoothly for everyone involved.